New Era RTC — Technology Support Request

ℹ️ Submit a Technology Support Request All requests are reviewed by Chermaene Mathis (Director of Quality Assurance) before being routed to the La Gente technology team.

PlanStreet changes are completed in sandbox first and pushed to production only after QA approval and La Gente sign-off. Allow 24–72 hours depending on priority.

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Request Submitted

Your request is pending QA review by Chermaene Mathis.
You will receive an email confirmation shortly.

Questions? support@lagenteshequity.com

Your Information

Full Name *

Department *

New Era Email Address *

Phone Number Optional

Service Type

What type of help do you need? *

🗂 PlanStreet Work Order Details

Request Category *

PlanStreet Form Name * Select an existing form or choose "Other"

💻 Remote Laptop Access Details

Please provide your laptop number for Remote access *

This is the asset tag or device number on your New Era laptop. If you cannot find it, enter the device name shown under Windows Settings → System → About.

Priority Level

P1 — Critical System down or PHI risk

P2 — High Multiple staff affected

P3 — Medium Single user or standard

P4 — Low Non-urgent / question

Request Details

Request Title *

Describe Your Request *

Attachments Screenshots, PDFs, or documents · Max 10 MB each, up to 5 files

📎 Click to choose files or drag them here

PDF, images, Word, Excel · Max 10 MB each

Compliance or Regulatory Requirement?

What happens next? Chermaene Mathis will review and approve before routing to the La Gente technology team.

Technology Support Portal

Request Submitted